Social Media Training Blog\

Sara Lee’s Instagram gets Trolled after Harry Styles SNL Skit

You know social media meltdowns are mainstream when Saturday Night Lie does skits about them.

On the last show, recording artist Harry Styles plays Dylan, a social media manager who goes “a little off message” in how he “represents the brand” on Instagram.

“People love bread content,” says Dylan, while Styles tries not to bust out laughing, because who really want to see pictures of bread on Instagram anyway?

When confronted, Dylan confesses to having mixed up his personal and professional Instagram accounts.

After the sexually charged sketch aired, Instagramers dog piled the Sara Lee Bread account with all kinds of adult-rated comments like 🍆🍆🍆💦🚂👻 which according to Dylan means “getting railed to death.”

TIP: If you manage social media for a company, avoid using the same app for business and personal.

Social Media Policy Development Training Course

If you’re posting for a brand as part of your job, you’re acting as the company and the company is responsible for everything that you say and do.

But that also means, they get to make the rules about what, where, when and how the content you share is developed, used and published. At this point, companies without official social media policies are just asking for trouble.

In the skit, Dylan posted obscene comments on other people’s posts who hadn’t even like Sara Lee, which made the offense even worse to his superiors, which shows just how mainstream social media marketing has become.

If you’re looking to develop a corporate social media policy, we have a free online course to get you started.

But my advice to Sara Lee at this point is to stop trying to remove the comments and go with it.

Youtube Rolls Out “Made for Kids” Audience Setting

To enforce the Children’s Online Privacy Protection Act (COPPA) Rule, Youtube has introduced a new “Made for Kids” audience setting in Youtube Studio to ensure content creators identify content for children so they have a way to limit the amount of personal information they collect from those accounts.

Starting January 2020, Made for Kids content will no longer include commenting, personalized ads, info cards or end screen capabilities. Made for Kids channels won’t have Stories, a Community Tab, Notification Bell, Save to Watch Later or Save to playlist functionality.

The new “Made for Kids” audience settings are available at either the channel level or the video level. Youtube will now prompt you to define your audience when you upload new videos as well. And in the US, kids are are defined as 13 and under.

The video sharing platform sent an email to all account holders introducing the new feature yesterday, which a requirement under the settlement. Our free online FTC Disclosure Guidelines Course covers COPPA compliance and is available here.

In addition to the new setting, Youtube says they’ll be using machine learning to identify content that’s clearly made for children. We’ll have to wait and see how that works out. If they detect abuse, they’ll change your audience settings for you. There is an appeal process, if you think your content was categorized.

The changes come ten weeks after Google agreed to pay a record $170 million to settle allegations by the Federal Trade Commission and the New York Attorney General that YouTube illegally collected personal information from children without their parents’ consent.

COPPA is the Children’s Online Privacy Protection Act and was introduced by the FTC to regulates how companies interact with children online. The riles impacts privacy policies for information for children and getting parents’ permission under certain circumstances.

When a company interacts with children under 13 online it is required to:

  • Post a clear and comprehensive online privacy policy describing their information practices for personal information collected online from persons under age 13;
  • Inform parents about what personal information is collected and shared from persons under 13, and to update them if that changes
  • Obtain parental permission, with limited exceptions, prior to any collection, use, or disclosure of personal information from persons under age 13;
  • Provide a reasonable means for a parent to review the personal information collected from their child and to restrict its further use or maintenance;
  • Establish and maintain reasonable procedures to protect the confidentiality, security, and integrity of personal information collected from children under age 13, and…
  • Only retain a child’s personal information for as long as it is necessary to fulfill the purpose for which it was collected. After that, it must be deleted.
  • Also, it’s illegal to make the disclosure of personal information from children a condition of participation.

COPPA applies not just to child-directed websites or services, but any site that integrates outside services, such as apps, browser plug-ins or add-ons, voice over IP services like Skype, location based social networks and advertising networks, or any site that collects personal information from its visitors. 

In summer 2013, the FTC expanded the definition of children’s personal information to include persistent identifiers such as cookies that track a child’s activity online, as well as geolocation information, photos, videos and audio recordings.

Facebook steers clear of committing COPPA violations by restricting use to people 14 and older.  Linkedin was for members 18 years of age and older, but they lowered their age limit to 14 in a bid to connect students and universities.

Cambridge Analytica and Personal Privacy

Digital marketers have been profiling consumers psychographically for some time now.  But the Cambridge Analytica Facebook Psychographic Advertising Controversy marks the first time people appreciated the risks.

By making it easier than ever to share your thoughts, ideas and activities online, social media blurs the lines between public and private information.

Cause while social networks are the fastest way to relay information to your friends and family, the byproduct of all that sharing is digital information that can be archived, analyzed, discovered, shared and possibly even used against you in an investigation or lawsuit.

So what are your privacy rights online? If you’re in the US, all states agree that people should having the following privacies: [continue reading…]

Rapper Desiigner Gets Sued for Talking Smack on Instagram

Ever wonder if you can sue someone for talking bad about you on the internet?

Well you came to the right blog post. I’m glad you’re here.

But you have to read it to the end for the full answer.

Cause the fact is, it depends.

Name calling and character assassination on Instagram can lead you straight into bankruptcy.

So think twice before talking smack online.

Brooklyn rapper Desiigner is being sued for defamation by a woman named Jessica Brown who he said was a “fraud” committing “college scams” on Instagram.

What illegal activity did he allegedly commit? [continue reading…]

Facebook Tips for Financial Advisors

By Arild Vågen – Own work, CC BY-SA 4.0,

If you want to find “money in motion,” Facebook is an excellent place to do it.

While you may not choose to share business-oriented posts yourself on Facebook, if you’re connected to your clients and prospects, it’s a great way to keep an eye on developments in their personal lives.

Watch for life changing activities, such as [continue reading…]